What Companies are covered by this policy?
Throughout this document, “we”, “us”, “our” and “ours” refer the COLM QUINN GROUP.
This policy sets out the basis on which any personal data we collect from you or you provide to us will be processed by us.
Email: [email protected]nnbmw.ie
Tel: 090 64 65 888
Post: Colm Quinn, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68
1. How your personal information is used:
Use of personal information under EU data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. An explanation of the scope of the grounds available can be found below.
The main uses of your information are:
Customer Support and Marketing - to respond to enquiries and to bring you news and offers.
COLM QUINN GROUP use your personal data for customer care and for personalised communication of COLM QUINN GROUP product and service information, where necessary with your consent. For these purposes, COLM QUINN GROUP may transmit this data to authorised Partners.
In order to ensure that you receive relevant and personalised communications, we will use your data to create an individual customer profile and we may share your personal data between COLM QUINN GROUP companies and approved third party suppliers of BMW brand services where relevant.
This may include data you have provided to these companies, or which is generated by your use of COLM QUINN GROUP websites, for example contact details, preferences, customer history, vehicle data, app usage and online behaviour.
Vehicle Sales & Service – to process your sale, configure and service your vehicle
COLM QUINN GROUP will obtain Contact Details, Vehicle Configuration Details, Vehicle Technical Information and Sales and Services Information when you purchase, service or repair a vehicle from or with them as part of the sale or service and will use it to provide the services you request and notify you of issues in relation to your vehicle.
This information may be accessed by COLM QUINN GROUP to troubleshoot technical or other issues relating to the delivery of these services.
The above mentioned controllers may also receive Vehicle Location Information during the repair process which will be used only in accordance with Location Information Safeguards.
Further information on these safeguards are listed below.
Vehicle Finance – To act as intermediary in assessing your eligibility for finance, and complete the necessary documentation to drawdown your loan to complete payment of your vehicle.
COLM QUINN GROUP acts as a Credit Intermediary for a number of Financial Institutions. When you apply for vehicle finance through COLM QUINN GROUP, you must provide certain personal information which can be passed to these Financial Institutions.
These Financial Institutions may share the information withCredit Reference and Fraud Prevention Agencies to help them decide whether to offer you finance. Using information about you in this way is necessary for any Financial Institution to make this decision and if you do not provide it, they may not be able to offer you finance.
Your information will be used by Financial Institutions as follows:
Some applications may be automatically rejected due to our automated credit or anti-fraud filters. Wherever your application is rejected you may explain your position to COLM QUINN GROUP and the Financial Institution will reconsider the position if the rejection decision was undertaken without human intervention. COLM QUINN GROUP can only provide you with general information on why your application has been rejected should the application not be accepted after human intervention.
Quality Assurance, Research and Development – to improve our products and services.
COLM QUINN GROUP may use any of the information that it receives through the provision of services to COLM QUINN GROUP (including Location Information) for product and service quality assurance and development purposes. Before any such use is undertaken your information will be de-personalised so it cannot be directly linked back to you.
We may be legally required to provide your information to law enforcement agencies, regulators and courts and third party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
The use of your information set out above is permitted under EU data protection law on the basis of these principal legal grounds:
· or by writing to us at:
Junction 9 – M6
Glasson Road (N55)
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavors to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.
Personal information which we collect may be transferred to third parties on your behalf, only with your consent.
This is only shared in a secure manner, using a consistent security protocol. When we share with other parties we ensure that they only use your personal data for the purpose it was collected and do not allow them to abuse this agreement.
The types of third parties apart from the COLM QUINN GROUP already stated are:
3) Who we share your personal information with
COLM QUINN GROUP is an Irish company. Your personal information may be accessed by our employees. We may share your personal information with third party service provides that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, printers, marketing companies who carry out marketing campaigns on our behalf, and providers of security and administration services.
Your personal information may be accessed by contractors from a country outside the European Economic Area (EEA) for any of the purposes set out, in which data protection laws may be of a lower standard than in the EEA. We will ensure that any of your information that is accessible outside the EEA is handled subject to appropriate safeguards.
Certain countries outside the EEA, such as Canada and Switzerland, have been approved by the European Commission as providing essentially equivalent protection to EEA data protection laws and therefore no additional legal safeguards are required. In countries which have not had such approval, we will either ask for your consent to the transfer or transfer it subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities.
4) How do we collect your personal information?
These are the main ways we collect your information:
· Telephone calls to us may be recorded and/or monitored for training purposes.
If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.
Please help us to keep your information up to date by informing us of any changes to your contact details or preferences.
5) How we keep your personal information safe.
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your information.
Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.
Our main security measures are:
If you have a personal password which enables you to access certain parts of our websites or any other portal, app or service we operate, do not forget your responsibility for keeping this password confidential. We ask you not to share your password with anyone.
6) How to change your privacy preferences
You can change your preferences, or withdraw your consent in relation to how COLM QUINN GROUP use your personal information in one of the following ways:
Colm Quinn, Junction 9 – M6, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68
7) What information may be collected about you?
The following types of personal information about you may be collected:
Website and Communication Usage
Sales and Services Information
Credit and Anti-Fraud Information
Device and Service Usage
Vehicle Configuration Details
Vehicle Technical Information
Vehicle / Device Location Information
8) How long we keep your personal information for.
We retain your information only as long as is necessary for the purpose for which we obtained them and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.
We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.
Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.
Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.
ConnectedDrive and Connected App:
We set out how long we retain Vehicle Location Information [and Device Information] in relation to each service in the relevant service descriptions.
Where claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.
If you have any questions in relation to our use of your information you should first contact COLM QUINN GROUP in one of the following ways:
Colm Quinn, Junction 9 – M6, Glasson Road (N55), Athlone, Co. Westmeath, N37 VR68
Under certain conditions you have the right to require us to:
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to your data protection authority.
©Colm Quinn BMW. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the COLM QUINN GROUP websites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Some BMW websites may contain images whose copyrights are attributable to third parties.
The information on this website is provided "as is" and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement of third party rights. While the information provided is believed to be accurate, it may include errors or inaccuracies. In no event shall COLM QUINN GROUP be liable to any person for any special, indirect or consequential damages relating to this material, unless caused by gross negligence or intentional misconduct. COLM QUINN GROUP is not responsible for the contents of websites that are maintained by third parties and therefore waives its liability for any links from this website to other websites.
Unless otherwise indicated, all trademarks on this website are subject to trademark rights of COLM QUINN GROUP, including marks, model names, logos, and emblems.
If you have chosen services that disclose your location or the location of your vehicle, we take the confidentiality of that information very seriously.
The following safeguards are applied to Location Information (including information accessed as part of the vehicle service process):
We and the Centres may have access to Vehicle Location Information may have access to Device Location Information through the services they provide (e.g. ConnectedDrive).
You will have been provided with a detailed description of the Location Information obtained to provide a Location Information dependent service when you initially purchased the vehicle or activated or configured the service or application (e.g. ConnectedDrive or Connected App). You can control whether we continue to hold or collect that information through the vehicle, service or application (e.g. ConnectedDrive) so future location information ceases to be collected. Please note that we may not be able to provide certain features of our services to you if you limit the collection of your Location Information.